TWD FDA Gateway - Delayed ACK Processing
Update - Ongoing monitoring is reflecting stability in ACK processing we are continuing to monitor.
Jul 24, 2026 - 11:28 EDT
Update - Ongoing monitoring is reflecting stability in ACK processing we are continuing to monitor.
Jul 23, 2026 - 19:42 EDT
Update - Ongoing monitoring is reflecting stability in ACK processing we are continuing to monitor.

Additionally, the FDA has informed us that ACK3 messages will have a delayed responses until July 27.
Jul 23, 2026 - 15:19 EDT
Monitoring - Ongoing monitoring is reflecting stability in ACK processing we are continuing to monitor.

Additionally, the FDA has informed us that ACK3 messages will have a delayed responses until July 27.
Jul 23, 2026 - 12:33 EDT
Identified - We are currently experiencing delays in ACK processing, which is impacting the normal processing rate. Our team is actively monitoring the situation and will continue to provide regular status updates.

Additionally, the FDA has informed us that ACK3 messages will not be received until July 27. We are monitoring this dependency and will share updates as they become available.
Jul 23, 2026 - 10:36 EDT
Uptime over the past 90 days. View historical uptime.
US Region - Production Environment Degraded Performance
90 days ago
100.0 % uptime
Today
TrackWise Digital Operational
90 days ago
100.0 % uptime
Today
TrackWise Digital FDA Gateway Degraded Performance
90 days ago
100.0 % uptime
Today
TrackWise Hybrid Integration Services Operational
90 days ago
100.0 % uptime
Today
QualityWise.ai Services Operational
90 days ago
100.0 % uptime
Today
Honeywell Life Sciences Applications Suite Operational
90 days ago
100.0 % uptime
Today
US Region - UAT Environment Operational
90 days ago
100.0 % uptime
Today
TrackWise Digital Operational
90 days ago
100.0 % uptime
Today
TrackWise Digital FDA Gateway Operational
90 days ago
100.0 % uptime
Today
TrackWise Hybrid Integration Services Operational
90 days ago
100.0 % uptime
Today
QualityWise.ai Services Operational
90 days ago
100.0 % uptime
Today
Honeywell Life Sciences Applications Suite Operational
90 days ago
100.0 % uptime
Today
EU Region - Production Environment Operational
90 days ago
100.0 % uptime
Today
TrackWise Digital Operational
90 days ago
100.0 % uptime
Today
Honeywell Life Sciences Applications Suite Operational
90 days ago
100.0 % uptime
Today
EU Region - UAT Environment Operational
90 days ago
100.0 % uptime
Today
TrackWise Digital Operational
90 days ago
100.0 % uptime
Today
Honeywell Life Sciences Applications Suite Operational
90 days ago
100.0 % uptime
Today
CA Region - Production Environment Operational
90 days ago
100.0 % uptime
Today
TrackWise Digital Operational
90 days ago
100.0 % uptime
Today
CA Region - UAT Environment Operational
90 days ago
100.0 % uptime
Today
TrackWise Digital Operational
90 days ago
100.0 % uptime
Today
US Region - Beta Environment Operational
90 days ago
100.0 % uptime
Today
TrackWise Digital Operational
90 days ago
100.0 % uptime
Today
TrackWise Hybrid Integration Services Operational
90 days ago
100.0 % uptime
Today
QualityWise.ai Services Operational
90 days ago
100.0 % uptime
Today
Honeywell Life Sciences Applications Suite Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Summer 26 - CA UAT Deployment Aug 20, 2026 05:00-15:00 EDT

We will be undergoing scheduled maintenance during this time.
Posted on Jun 02, 2026 - 17:12 EDT

Summer 26 - EU UAT Deployment Aug 21, 2026 05:00-15:00 EDT

We will be undergoing scheduled maintenance during this time.
Posted on Jun 02, 2026 - 17:13 EDT

Summer 26 - NA UAT Deployment Aug 24, 2026 05:00-15:00 EDT

We will be undergoing scheduled maintenance during this time.
Posted on Jun 02, 2026 - 17:14 EDT

Summer 26 - FDAG UAT Deployment Aug 25, 2026 17:14-21:14 EDT

We will be undergoing scheduled maintenance during this time.
Posted on Jun 02, 2026 - 17:14 EDT

Summer 26 - Final BETA Deployment Aug 26, 2026 08:00-18:00 EDT

We will be undergoing scheduled maintenance during this time.
Posted on Jun 02, 2026 - 17:37 EDT

Summer 26 - CA Production Deployment Sep 3, 2026 00:00-10:00 EDT

We will be undergoing scheduled maintenance during this time.
Posted on Jun 02, 2026 - 17:15 EDT

Summer 26 - EU Production Deployment Sep 4, 2026 13:00-23:00 EDT

We will be undergoing scheduled maintenance during this time.
Posted on Jun 02, 2026 - 17:16 EDT

Summer 26 - NA Production Deployment Sep 6, 2026 08:00-18:00 EDT

We will be undergoing scheduled maintenance during this time.
Posted on Jun 02, 2026 - 17:17 EDT

Summer 26 - FDAG Production Deployment Sep 7, 2026 01:00-05:00 EDT

We will be undergoing scheduled maintenance during this time.
Posted on Jun 02, 2026 - 17:17 EDT
Jul 24, 2026

Unresolved incident: TWD FDA Gateway - Delayed ACK Processing.

Jul 23, 2026
Jul 22, 2026

No incidents reported.

Jul 21, 2026

No incidents reported.

Jul 20, 2026

No incidents reported.

Jul 19, 2026

No incidents reported.

Jul 18, 2026

No incidents reported.

Jul 17, 2026

No incidents reported.

Jul 16, 2026

No incidents reported.

Jul 15, 2026

No incidents reported.

Jul 14, 2026

No incidents reported.

Jul 13, 2026
Summer 26 BETA Deployment
Completed - The scheduled maintenance has been completed.
Jul 13, 18:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 08:00 EDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Jun 2, 17:11 EDT
Jul 12, 2026

No incidents reported.

Jul 11, 2026

No incidents reported.

Jul 10, 2026

No incidents reported.

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