All Systems Operational
US Region - Production Environment Operational
90 days ago
99.98 % uptime
Today
TrackWise Digital ? Operational
90 days ago
99.95 % uptime
Today
TrackWise Digital FDA Gateway ? Operational
90 days ago
100.0 % uptime
Today
TrackWise Hybrid Integration Services ? Operational
90 days ago
100.0 % uptime
Today
QualityWise.ai Services ? Operational
90 days ago
100.0 % uptime
Today
US Region - UAT Environment Operational
90 days ago
100.0 % uptime
Today
TrackWise Digital ? Operational
90 days ago
100.0 % uptime
Today
TrackWise Digital FDA Gateway ? Operational
90 days ago
100.0 % uptime
Today
TrackWise Hybrid Integration Services ? Operational
90 days ago
100.0 % uptime
Today
QualityWise.ai Services ? Operational
90 days ago
100.0 % uptime
Today
EU Region - Production Environment Operational
90 days ago
99.91 % uptime
Today
TrackWise Digital ? Operational
90 days ago
99.91 % uptime
Today
EU Region - UAT Environment Operational
90 days ago
100.0 % uptime
Today
TrackWise Digital ? Operational
90 days ago
100.0 % uptime
Today
CA Region - Production Environment Operational
90 days ago
100.0 % uptime
Today
TrackWise Digital ? Operational
90 days ago
100.0 % uptime
Today
CA Region - UAT Environment Operational
90 days ago
100.0 % uptime
Today
TrackWise Digital ? Operational
90 days ago
100.0 % uptime
Today
US Region - Beta Environment Operational
90 days ago
100.0 % uptime
Today
TrackWise Digital ? Operational
90 days ago
100.0 % uptime
Today
TrackWise Hybrid Integration Services ? Operational
90 days ago
100.0 % uptime
Today
QualityWise.ai Services ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Update - We will be undergoing scheduled maintenance during this time.
Dec 02, 2022 - 18:28 EST
Scheduled - SUMMARY:
Cloud Services Platform (CSP) Production Environment North America Region is scheduled to be upgraded with the Winter 23 Release.

VERSION:
CSP Winter 23

SCHEDULE:
Starting: Dec. 4, 2022 04:30 EST (09:30 GMT)
Duration: 10 hours

SERVICE AVAILABILITY:
CSP Services will not be available during this period.

CUSTOMER ACTION:
No action need be taken by the customer. Release notes will be available from the community portal.
https://spartasystems.force.com/customercommunity/s/

NOTE:
If you have any questions please reach out to Sparta Systems Customer Support.
subscriptioncare@spartasystems.com

Nov 09, 2022 - 13:13 EST
SUMMARY:

TrackWise Digital’s FDAG Production Environment NA Region is scheduled to be upgraded with CSP Winter 23

VERSION:
FDA Gateway CSP Winter 23

SCHEDULE:
Starting: Dec. 6, 2022 13:00 EST (17:00 GMT)
Duration: 4 hours

SERVICE AVAILABILITY:
FDAG UAT Services will not be available during this period. During this window you will not be able to place new submissions.
Any pending acknowledgements will be delivered when the system is back online.

CUSTOMER ACTION:

No action need be taken by the customer. Release notes are available from the community portal.
https://spartasystems.force.com/customercommunity/s/

NOTE:
If you have any questions please reach out to Sparta Systems Customer Support.
subscriptioncare@spartasystems.com

Posted on Nov 09, 2022 - 13:15 EST
Past Incidents
Dec 2, 2022
Completed - Scheduled maintenance is still in progress. We will provide updates as necessary.
Dec 2, 18:24 EST
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Dec 2, 16:25 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 13:00 EST
Update - We will be undergoing scheduled maintenance during this time.
Dec 1, 15:09 EST
Scheduled - SUMMARY:
Cloud Services Platform (CSP) Production Environment EU Region is scheduled to be upgraded with the Winter 23 Release.

VERSION:
CSP Winter 23

SCHEDULE:
Starting: Dec. 2, 2022 13:00 EST (17:00 GMT)
Duration: 9 hours

SERVICE AVAILABILITY:
CSP Services will not be available during this period.

CUSTOMER ACTION:
No action need be taken by the customer. Release notes are available from the community portal.
https://spartasystems.force.com/customercommunity/s/

NOTE:
If you have any questions please reach out to Sparta Systems Customer Support.
subscriptioncare@spartasystems.com

Nov 9, 13:08 EST
Dec 1, 2022
Completed - The scheduled maintenance has been completed.
Dec 1, 13:24 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 12:11 EST
Verifying - Verification is currently underway for the maintenance items.
Dec 1, 10:57 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 04:30 EST
Scheduled - SUMMARY:
Cloud Services Platform (CSP) Production Environment Canada Region is scheduled to be upgraded with the Winter 23 Release.

VERSION:
CSP Winter 23

SCHEDULE:
Starting: Dec. 1, 2022 04:30 EST (08:30 GMT)
Duration: 10 hours

SERVICE AVAILABILITY:
CSP Services will not be available during this period.

CUSTOMER ACTION:
No action need be taken by the customer. Release notes are available from the community portal.
https://spartasystems.force.com/customercommunity/s/

NOTE:
If you have any questions please reach out to Sparta Systems Customer Support.
subscriptioncare@spartasystems.com

Nov 9, 13:09 EST
Nov 30, 2022

No incidents reported.

Nov 29, 2022

No incidents reported.

Nov 28, 2022

No incidents reported.

Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022

No incidents reported.

Nov 24, 2022

No incidents reported.

Nov 23, 2022

No incidents reported.

Nov 22, 2022

No incidents reported.

Nov 21, 2022
Resolved - As a result of this observation, we have adjusted the operational monitoring. Moving this incident to resolved.
Nov 21, 16:26 EST
Update - Update - We're holding in monitoring. Currently observing stability but would like to watch for a few more hours.
Nov 21, 14:30 EST
Monitoring - Moving from investigation to monitoring as we continue to observe stability. Will hold here for a bit longer.
Nov 21, 12:29 EST
Investigating - We are currently investigating increase in monitoring alarms indicating a possible service disruption within US region, production environment.
Nov 21, 10:28 EST
Nov 20, 2022

No incidents reported.

Nov 19, 2022

No incidents reported.

Nov 18, 2022
Resolved - This incident has been resolved.
Nov 18, 08:43 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 18, 08:41 EST
Identified - The issue has been identified and a fix is being implemented.
Nov 18, 06:50 EST
Investigating - We are currently investigating an issue with DMS rendition and control Printing in EU Prod
Nov 18, 06:45 EST