Resolved -
At this time, the impact to the FDA submission gateway has been resolved, although customers may still encounter delays receiving acknowledgements from the FDA. We are actively working with customers on an individual basis to resolve the issue. If you encounter a delay, please submit a support ticket.
Jul 24, 02:55 EDT
Update -
New EMDR submissions are progressing well, and we are currently monitoring on the EMDR submissions that were submitted during the outage.
Jul 20, 03:08 EDT
Monitoring -
We'll continue to monitor response patterns from ESG
Jul 19, 07:50 EDT
Investigating -
We're receiving ACK1 response issues during initial submissions. Also not receiving ACK2 or ACK3 responses from previous submissions.
Jul 19, 06:50 EDT