All Systems Operational
FDA Gateway ? Operational
90 days ago
100.0 % uptime
Today
TrackWise Digital - Salesforce ? Operational
TrackWise Digital - DMS Operational
90 days ago
99.95 % uptime
Today
Box Search Operational
Box Uploads/Downloads Operational
Box Content API Operational
Rendition Service Operational
90 days ago
99.95 % uptime
Today
CSP Platform ? Operational
90 days ago
99.91 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Aug 17, 2022

No incidents reported today.

Aug 16, 2022

No incidents reported.

Aug 15, 2022

No incidents reported.

Aug 14, 2022

No incidents reported.

Aug 13, 2022

No incidents reported.

Aug 12, 2022

No incidents reported.

Aug 11, 2022

No incidents reported.

Aug 10, 2022

No incidents reported.

Aug 9, 2022
Completed - The scheduled maintenance has been completed.
Aug 9, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 01:00 EDT
Scheduled - SUMMARY:

TrackWise Digital’s FDAG Production Environment NA Region is scheduled to be upgraded with Summer 22 release.

VERSION:
FDA Gateway Summer 22 General Availability

SCHEDULE:
Starting: August 9, 2022 1:00 EST (5:00 GMT)
Duration: 6

SERVICE AVAILABILITY:
FDAG Production Services will not be available during this period. During this window you will not be able to place new submissions.
Any pending acknowledgements will be delivered when the system is back online.

CUSTOMER ACTION:

No action need be taken by the customer. Release notes are available from the community portal.
https://spartasystems.force.com/customercommunity/s/

NOTE:
If you have any questions please reach out to Sparta Systems Customer Support.
subscriptioncare@spartasystems.com

Jun 30, 12:38 EDT
Aug 8, 2022
Resolved - The root cause has been resolved, however it will take some time for backlogged rendition requests to complete. Failed requests, may need to be resubmitted by clicking the Render button.
Aug 8, 18:16 EDT
Monitoring - A fix has been applied and we’re actively monitoring for stability. The root cause has been resolved, however it will take some time for backlogged rendition requests to complete. Failed requests, may need to be resubmitted by clicking the Render button.
Aug 8, 17:36 EDT
Identified - This issue has been identified and a fix is being worked on.
Aug 8, 16:47 EDT
Investigating - We are currently investigation a service Degradation issue in NA and EU Region affecting DMS Rendition
Aug 8, 10:31 EDT
Aug 7, 2022
Completed - The scheduled maintenance has been completed.
Aug 7, 15:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 7, 08:00 EDT
Scheduled - SUMMARY:
Cloud Services Platform (CSP) Production Environment North America Region is scheduled to be upgraded with the Summer 22 Release.

VERSION:
CSP Summer 22 General Availability

SCHEDULE:
Starting: August 7, 2022 8:00 EST (12:00 GMT)
Duration: 7 hours

SERVICE AVAILABILITY:
CSP Services will not be available during this period.

CUSTOMER ACTION:
No action need be taken by the customer. Release notes will be available from the community portal.
https://spartasystems.force.com/customercommunity/s/

NOTE:
If you have any questions please reach out to Sparta Systems Customer Support.
subscriptioncare@spartasystems.com

Jun 27, 15:41 EDT
Aug 6, 2022

No incidents reported.

Aug 5, 2022
Completed - The scheduled maintenance has been completed.
Aug 5, 21:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 14:00 EDT
Scheduled - SUMMARY:
Cloud Services Platform (CSP) Production Environment Europe Region is scheduled to be upgraded with the Summer 22 Release.

VERSION:
CSP Summer 22 General Availability

SCHEDULE:
Starting: August 5, 2022 14:00 EST (18:00 GMT)
Duration: 7 hours

SERVICE AVAILABILITY:
CSP Services will not be available during this period.

CUSTOMER ACTION:
No action need be taken by the customer. Release notes will be available on October 20, 2021 from the community portal.
https://spartasystems.force.com/customercommunity/s/

NOTE:
If you have any questions please reach out to Sparta Systems Customer Support.
subscriptioncare@spartasystems.com

Jun 24, 14:12 EDT
Completed - The scheduled maintenance has been completed.
Aug 5, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 18:00 EDT
Scheduled - SUMMARY:
Cloud Services Platform (CSP) Production Environment Canada Region is scheduled to be upgraded with the Summer 22 Release.

VERSION:
CSP Summer 22 General Availability

SCHEDULE:
Starting: August 4, 2022 18:00 EST (22:00 GMT)
Duration: 7 hours

SERVICE AVAILABILITY:
CSP Services will not be available during this period.

CUSTOMER ACTION:
No action need be taken by the customer. Release notes will be available from the community portal.
https://spartasystems.force.com/customercommunity/s/

NOTE:
If you have any questions please reach out to Sparta Systems Customer Support.
subscriptioncare@spartasystems.com

Jun 23, 14:27 EDT
Aug 4, 2022
Aug 3, 2022

No incidents reported.