General Notification - TWD DMS Rendition Issues with Sino-Japanese-Korean (SJK) font family
Identified - We're aware of rendering issue with Sino-Japanese-Korean (JSK) font family. We're working on resolution.
Apr 28, 2025 - 09:34 EDT
Uptime over the past 90 days. View historical uptime.
US Region - Production Environment Operational
90 days ago
99.99 % uptime
Today
TrackWise Digital ? Operational
90 days ago
100.0 % uptime
Today
TrackWise Digital FDA Gateway ? Operational
90 days ago
99.95 % uptime
Today
TrackWise Hybrid Integration Services ? Operational
90 days ago
100.0 % uptime
Today
QualityWise.ai Services ? Operational
90 days ago
100.0 % uptime
Today
Honeywell Life Sciences Applications Suite ? Operational
90 days ago
100.0 % uptime
Today
US Region - UAT Environment Operational
90 days ago
99.98 % uptime
Today
TrackWise Digital ? Operational
90 days ago
99.9 % uptime
Today
TrackWise Digital FDA Gateway ? Operational
90 days ago
100.0 % uptime
Today
TrackWise Hybrid Integration Services ? Operational
90 days ago
100.0 % uptime
Today
QualityWise.ai Services ? Operational
90 days ago
100.0 % uptime
Today
Honeywell Life Sciences Applications Suite ? Operational
90 days ago
100.0 % uptime
Today
EU Region - Production Environment Operational
90 days ago
100.0 % uptime
Today
TrackWise Digital ? Operational
90 days ago
100.0 % uptime
Today
Honeywell Life Sciences Applications Suite ? Operational
90 days ago
100.0 % uptime
Today
EU Region - UAT Environment Operational
90 days ago
100.0 % uptime
Today
TrackWise Digital ? Operational
90 days ago
100.0 % uptime
Today
Honeywell Life Sciences Applications Suite ? Operational
90 days ago
100.0 % uptime
Today
CA Region - Production Environment Operational
90 days ago
100.0 % uptime
Today
TrackWise Digital ? Operational
90 days ago
100.0 % uptime
Today
CA Region - UAT Environment Operational
90 days ago
100.0 % uptime
Today
TrackWise Digital ? Operational
90 days ago
100.0 % uptime
Today
US Region - Beta Environment Operational
90 days ago
100.0 % uptime
Today
TrackWise Digital ? Operational
90 days ago
100.0 % uptime
Today
TrackWise Hybrid Integration Services ? Operational
90 days ago
100.0 % uptime
Today
QualityWise.ai Services ? Operational
90 days ago
100.0 % uptime
Today
Honeywell Life Sciences Applications Suite ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Spring 25 - BETA Deployment Apr 29, 2025 08:00-20:00 EDT

Update - We will be undergoing scheduled maintenance during this time.
Mar 27, 2025 - 12:41 EDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 27, 2025 - 12:40 EDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Jan 22, 2025 - 12:08 EST
Apr 28, 2025
Spring 25 (FDAG) - Production Deployment
Completed - The scheduled maintenance has been completed.
Apr 28, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 01:00 EDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Jan 22, 12:11 EST
Apr 27, 2025
Spring 25 - NA Production Deployment
Completed - The scheduled maintenance has been completed.
Apr 27, 20:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 27, 08:00 EDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Jan 22, 12:11 EST
Apr 26, 2025
Spring 25 - EU Production Deployment
Completed - The scheduled maintenance has been completed.
Apr 26, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 13:00 EDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Jan 22, 12:10 EST
Apr 25, 2025
Apr 24, 2025
Spring 25 - CA Production Deployment
Completed - The scheduled maintenance has been completed.
Apr 24, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 20:00 EDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Jan 22, 12:09 EST
Apr 23, 2025
Apr 22, 2025
CSP Spring 25 (FDAG) - UAT Deployment
Completed - The scheduled maintenance has been completed.
Apr 22, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 01:00 EDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Jan 22, 12:04 EST
Apr 21, 2025
Spring 25 - EU UAT Deployment
Completed - The scheduled maintenance has been completed.
Apr 21, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 05:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 27, 12:33 EDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Jan 22, 12:05 EST
Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025
Spring 25 - CA UAT Deployment
Completed - The scheduled maintenance has been completed.
Apr 18, 12:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 00:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 27, 12:34 EDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Jan 22, 12:07 EST
Apr 17, 2025
Spring 25 - NA UAT Deployment
Completed - The scheduled maintenance has been completed.
Apr 17, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 05:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 27, 12:36 EDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Jan 22, 12:07 EST
General Notification - Delayed ACK3 Response From ESG
Resolved - ESG ACK3 response patterns returning to normal.
Apr 17, 11:23 EDT
Update - We will continue to monitor ACK3 response pattern.
Apr 17, 10:17 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 17, 10:15 EDT
Investigating - We're aware of and monitoring delayed ACK3 response from ESG.
Apr 17, 10:15 EDT
Apr 16, 2025

No incidents reported.

Apr 15, 2025

No incidents reported.

Apr 14, 2025
Scheduled maintenance - TWD Complaints FDA Integration
Completed - The scheduled maintenance has been completed.
Apr 14, 16:27 EDT
Verifying - Verification is currently underway for the maintenance items.
Apr 14, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 12:00 EDT
Scheduled - The FDA has finalized their timeline for moving to their NextGen Submission Gateway. As a result, all electronic submissions through the gateway will begin flowing through the new gateway on April 15, 2025 following a brief pause in submissions. Honeywell will take additional steps to ensure the NextGen Submission Gateway is operating properly by extending the downtime. The detailed schedule can be found below. Following the maintenance window, Honeywell will closely monitor submissions to ensure there are no issues.

Schedule:
Start: April 11, 2025 at 12:00 PM EDT
End: April 15, 2025 at 12:00 PM EDT

Duration: 
96 hours (4 days)

Service Availability:
TWD Complaints integration with the FDA will be unavailable. All other TWD services will remain operational.

Customer Action:
Please refrain from EMDR submissions during this maintenance window.

Notes:
Please work with your Customer Success Manager if you have any questions or concerns regarding this maintenance activity.
Mar 28, 08:33 EDT
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