Issue has been resolved from ESG. ESG is working on sending backed up Acknowledgements. All Acknowledgements are expected be received by 4PM EST
Posted Nov 12, 2024 - 12:00 EST
Identified
Update : We are additionally investigating connectivity issues related to submissions.
Posted Nov 12, 2024 - 10:47 EST
Update
We are continuing to monitor for any further issues.
Posted Nov 12, 2024 - 10:43 EST
Update
Please be advised that FDA ESG is currently experiencing issues sending Acknowledgements and creating helpdesk tickets due to network issue. This issue began at 5:19am EST on 11/12/24. ESG is able to receive and process submissions - please do not resend submissions. Acknowledgements will be sent once the network issue is resolved.
Posted Nov 12, 2024 - 10:33 EST
Update
We are continuing to monitor for any further issues.
Posted Nov 12, 2024 - 10:30 EST
Monitoring
We are working with ESG Team to receive the ACK for the impacted EMDR.
Posted Nov 11, 2024 - 13:07 EST
Investigating
We are currently investigating an possible ESG outage over the past weekend. Please note that we will provide updates as available.
Posted Nov 11, 2024 - 09:51 EST
This incident affected: US Region - Production Environment (TrackWise Digital FDA Gateway).