TWD FDA Gateway - ACK3 Delivery

Incident Report for Honeywell

Resolved

ACK3 response patterns reflect normal processing.

Posted Jun 30, 2025 - 10:47 EDT

Update

Update - We've started to receive ACK3 processing from ESG. We'll provide an update within next 30 minutes.

Posted Jun 30, 2025 - 10:20 EDT

Monitoring

Please note, there was scheduled maintenance declared by ESG for this past weekend however our observability of ESG processing reflects lack of ACK3 since late Friday night. Submissions, ACK1 and ACK2 processing appears normal. We see no ACK3 responses from ESG over the weekend and none so far today, Monday 6/30. We'll update here as we learn.

Posted Jun 30, 2025 - 08:49 EDT

This incident affected: US Region - Production Environment (TrackWise Digital FDA Gateway).